Pet owners are stoked to see family run practice open in Longton

The new practice aims to bring a totally unique experience to pets and their owners at affordable prices and builds on Harrison Family Vets' reputation for redefining pet care.

Managing Director, Tim Harrison, explained: "We are pushing the boundaries when it comes to delivering the very best five-star experience for pets visiting our practices. Every pet receives VIP treatment from the moment they arrive. With a pre-visit questionnaire that helps to understand pets likes and dislikes when visiting the vet, we ensure they receive a warm and personalised welcome."

The practice features an innovative waiting area with bespoke pet pods designed to minimise stress and anxiety. Each pod, reminiscent of a first-class aeroplane cabin, offers a private space for pets and their owners, shielding them from the stress of facing other pets in a traditional waiting room. The pods include raised tables for cat carriers, pet remedy-sprayed towels to create a calming environment and cloud ceiling panels add to the soothing atmosphere.

To further enhance comfort, the waiting area incorporates stress-reducing features such as specialised lighting, white noise sounds and pheromone-induced scents. Owners can even choose a treat for their pet from the new treat station. Digital screens display pet welfare information, nutrition tips and light-hearted pet jokes to entertain and inform visitors. Even the weighing scales are covered in grass so dogs can avoid the worry and discomfort of cold metal surfaces.

Operations Director, Kristie Faulkner, highlighted the increasing demand for independent veterinary services: “With a large number of corporately owned practices in the country, Harrison Family Vets offers an independent, family-run alternative with exceptional care and service, but with affordable pricing. Our approach has been well received in our seven other practices and we are excited to bring our unique offering to pet owners in Stoke."

The new Stoke practice boasts separate dog and cat wards featuring advanced Casco Wellpet kennels equipped with built-in heat pads, mood lighting and music therapy for relaxation. The innovative kennels with removable partitions, allow family pets to stay together where appropriate and provides a separate toileting area for cats alongside stress-reducing lighting options throughout. The practice also has state-of-the-art medical amenities, including four vet consulting rooms, two nurse consulting rooms, a separate dental suite with dental X-ray capabilities, a digital X-ray suite, operating theatre and ultrasonography unit.

Harrison Family Vets has built its reputation by providing high-end pet care without the price tag. Tim Harrison explained: "There can be negativity surrounding the cost of veterinary care, but we combine affordability with first-class treatment. From bespoke kennels to a treat menu offering options like whitebait, liver paste, and cheese spread, we go the extra mile to make sure pets feel at home without breaking the bank for their owners!”

As part of its commitment to affordability, Harrison Family Vets offers a Total Wellness Plan, which is one of the best-value plans on the market. Clinic Director, Matt Humphrey, explained: “This is a true wellness plan, so whilst indeed saving money on routine preventative care, it also focusses on keeping much loved pets healthy and happy for as long as possible. The Total Wellness Plan includes unlimited free vet consultations, a full nose to tail MOT with blood and urine wellness screens included as well as yearly vaccinations, preventative parasiticide treatments, discounts on dental care, neutering and premium pet food plus much more.”

The Stoke practice is wavering the usual £15 sign-up fee for the Total Wellness Plan for three months. Additionally, the practice is launching a special £15 vaccination promotion, which includes a full health check and a six-month follow-up appointment with a nurse. New clients can register now and take advantage of this offer when their pet’s vaccination is due.

Harrison Family Vets places a strong emphasis on fear-free veterinary care. Every team member is undergoing or has completed Fear Free Accreditation, which ensures pets experience minimal stress during their visit. The group’s Reading and Kingswinford practices were the first outside North America to receive the prestigious Fear Free Veterinary Practice Certification, with its other practices following suit soon.

For more information or to register with the Stoke practice call 01782 433330 or email stoke@harrisonfamilyvets.co.uk.