Mercedes-Benz rewards Lookers’ exceptional customer service
Leading luxury car brand Mercedes-Benz has hailed the after sales service of Lookers as among the best in the industry with prestigious awards that recognise the retailer’s exceptional dedication and care for its customers.
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The Lookers Mercedes-Benz dealerships at Wolverhampton and Tonbridge have received 2024 Customer Service Awards in the annual Mercedes-Benz UK Customer Care Awards.
The awards recognise outstanding performance across key areas of the after sales business, including digitalisation, customer experience, retail engagement, sustainability, innovation, and service excellence.
The recognition highlights the commitment of Lookers’ After Sales teams to delivering exceptional customer care and technical expertise, ensuring Mercedes-Benz owners receive the highest standards of service.
Keith Caddick, Franchise Director for Lookers Mercedes-Benz, said: "Winning the Customer Service Award is a fantastic achievement and a true testament to the hard work, expertise, and dedication of our teams at Tonbridge and Wolverhampton.
“We are incredibly proud to consistently deliver first-class service, ensuring our customers receive the very best experience when their vehicles undergo maintenance and servicing. This award reinforces our ongoing commitment to excellence across all areas of our business."
Lookers is a leading Mercedes-Benz retailer, offering a comprehensive range of new, high-performance, and Approved Used Mercedes-Benz vehicles across England, from the affordable A-Class range to spacious SUVs and expanding EV range.
A leader in the transition to electric vehicles, Mercedes recently unveiled its new CLA saloon, which, at almost 500 miles, is set to deliver the UK’s longest-range electric car to date.
With 13 manufacturer-approved workshops across Kent, Sussex, and the West Midlands, Lookers Mercedes-Benz provides industry-leading after sales care, using only genuine parts and advanced diagnostics to maintain vehicles at peak performance.
The 2024 Customer Service Award reinforces Lookers' reputation as a trusted and customer-focused retailer, delivering unparalleled service to Mercedes-Benz owners nationwide.
With a proud heritage dating back to 1908, Lookers has grown to become one of the UK and Ireland’s leading automotive retailers. Headquartered in Altrincham, Manchester, the group represents 33 volume and premium car manufacturers across more than 150 franchised locations.
