Rushall Medical Centre rated good by the Care Quality Commission
A GP surgery with more than 14,000 patients is celebrating after being rated good by the health watchdog.
Rushall Medical Centre, based inside Pelsall Village Centre on the Lichfield Road, has been praised by the Care Quality Commission (CQC) for its outstanding effectiveness as well as its good safety, responsiveness, leadership and care.
A report prepared after inspectors from the CQC visited the medical centre in November last year states: "There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events both internally and externally. Risks to patients were assessed and well managed.
"Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
"Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
"Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
"Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
"The practice had good facilities and was well equipped to treat patients and meet their needs. There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on."
On the practice's effectiveness, which was rated outstanding, the CQC added: "The practice had implemented an alert on patient records for patients who were at high risk of falls.
"Clinicians were prompted to complete a falls risk assessment tool which followed NICE guidance. The practice told us that 107 patients had this alert placed on their medical record.
"The clinical pharmacist prescribed medicines for specific clinical conditions and developed integrated pharmaceutical care plans for individual patients.
"They also managed patients with more complex long term conditions such as hypertension and compliance with lipid-lowering therapy."
In response to the CQC's report Dr Sandilands, a senior partner at the practice, said: "It was a team effort and we are delighted with the results. We can now get back to what we are best at, patient care."
