Staffordshire motorway services again among the best to visit in the UK over the bank holiday break

Consumer website Which? found that the region's Norton Canes service area on the M6 Toll between Cannock and Lichfield notched up among the best customer satisfaction ratings at 59 per cent among visitors, placing it third behind Rugby and Tebay Westmorland on the M6 network. 

Norton Canes was beaten by the overall UK winner M5 Gloucester Westmorland and the M6 Rugby Moto services which notched up a customer satisfaction rating of 85 per cent and 75 per cent respectively in the Connnect membership survey carried out in December last year. The delighted staff are no strangers to success and previously won high praise in a Transport Focus survey which named it the best in England seven years ago.

Motorists gave their impressions of the service areas including rest areas, shops, food and drink, range and quality, convenience and accessibility, ease of parking, signposting, disabled access, length of queues, picnic areas, dog-walking space, and playgrounds.

Despite only attracting a customer satisfaction rating of 43 per cent the M54 Telford Welcome Break is a popular rest point for those heading to and from North Wales and Shropshire . Former Prime Minister Theresa May has been among those to pull in there while passing through the area.

• M5 Gloucester Westmorland Family      85 per cent

• M6 Tebay Westmorland Family               77 per cent 

• M6 Rugby Moto                                          75 per cent 

• M6 Norton Canes Roadchef                     59 per cent

• M6 Killington Lake, Roadchef                   58 per cent

• M6 Stafford North Moto                            54 per cent

• M5 Sedgemoor South Roadchef              52 per cent

• M5 Michaelwood Welcome Break            48 per cent

• M6 Stafford South  Roadchef                    48 per cent

• M5 Strensham Roadchef                            48 per cent

• M6 Burton-in-Kendal  Moto                         46 per cent

• M5 Sedgemoor North Welcome Break     46 per cent 

Meanwhile Somerset's Moto Bridgwater Services near the M5 junction 24 at 23 per cent was named the worst by motorists who said they were put off by the inadequate parking, overpriced facilities and poor food. In response owner Moto stated that it spent £55 million refurbishing or building its premises over the past two years and that a Transport Focus study found that in 2023, 94 per cent of respondents were either satisfied or fairly satisfied with them. 

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