Black Country healthcare and dental providers enjoy Good ratings as CQC inspectors publish reports
Healthcare groups from across the Black Country have enjoyed good news following inspections conducted by the Care Quality Commission (CQC).
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The CQC has published reports of inspections carried out at an independent mental health community & hospital service and a dental surgery in Wolverhampton, and community-based adult social care service that operates in Dudley and Walsall.
The inspections were carried out between October last year and April this year, with three 'Good' ratings given and the dentist surgery found to be meeting all regulations.
The three providers receiving a rating of Good were Inshore Support LTD - Supported Living of Stourbridge, Essence Health Ltd in Walsall and Cygnet Sedgley House and Cygnet Sedgley Lodge in Bilston.
Inshore Support's inspection took place on January 21 and followed from a previous inspection in 2019 which saw the service rated 'Requiring Improvement', with concerns having been raised about restrictive practices.
The CQC said full systems were in place to learn lessons from incidents, complaints and safeguarding events and also said that staff were fully involved and supported in their work.
The report said: "People were supported by the number of staff they needed. Staff had been trained and understood how to protect people from abuse.
"Staff felt supported in their roles. Staff managed medicines well and involved people or their advocates in planning any changes.
"Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services.
"People and their advocates knew how to raise concerns. The provider had systems in place to maintain oversight and drive improvements in the service.
"Care records varied in detail and quality. Some records required further information to ensure details of incidents were fully recorded and information reflected people’s needs. Action plans were in place to address this.
"We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted."
Essence Health Ltd were being inspected for the first time, with the inspection taking place on February 20, and secured a good rating, with inspectors noting that staff were fully trained and people were sufficiently protected and cared for.
The report said: "The provider delivered safe care to the people they supported. Risks to people were identified and planned for including environmental risks.
